New Consultant FAQs
First things first
Your Consultant ID is in your welcome email and also can be located on your Consultant Office in the dropdown next to your name. If you canât locate this email, our Consultant Care Center representatives are available to assist you.
U.S. Consultant Care Center Hours of operation: Monday through Friday, 8:00 a.m. to 8:00 p.m., CT; Saturday, 9:00 a.m. to 5:00 p.m., CT Call or text: 1 (866) 450-7499 Fax: 1 (800) 694-1604
Canadian Consultant Care Center Hours of operation: Monday through Friday, 8:00 a.m. to 7:00 p.m., CT Telephone number: 1 (877) 766-7939 Fax number: 1 (877) 622-3620.
Visit our shopping site at www.norwex.biz to access your Consultant Office. Selecting "Log In" from the upper right corner will give you an option for Customer Login and Consultant Login. Select Consultant Login and enter in your Consultant ID and password.
If you forgot your password, enter your Consultant ID on the right and click the "Reset Password" button. You'll receive an email at the address on your profile with a link to reset your password.
Office Suite is your personal business management tool providing everything you need right at your fingertips. Office Suite gives you access to your own personalized website that makes it easy for friends, family and Customers to place orders. All New Consultants can try Office Suite and Office Suite Plus free for 3 months. After the 3 months, youâll be given the option to continue using Office Suite for $9.99 per month (which we strongly encourage you to do).
Subscribe to Office Suite on www.norwex.biz at Account > Office Suite Preferences > Office Suite Billing options at the bottom of the page.
Monthly specials and incentives can be found on The Resource under "This Months Files" https://theresource.norwex.com/specials-new/ You can also find hot links to the specials on your Consultant Office Dashboard under "Share"
The Resource is a great place to start, but we understand you may have questions. We suggest reaching out to your Upline Leader (the person who helped you join Norwex) to point you in the right direction. We also have a fantastic Sales Team available to support you along your Norwex Journey. To find out who your Regional Sales Manager is simply log in to your Consultant account and click on your name in the top right corner; their name and contact information will appear. Additionally, our amazing Consultant Care Center (CCC) offers support for your daily business needs.
U.S. Consultant Care Center
Hours of operation: Monday through Friday, 8:00 a.m. to 8:00 p.m., CT; Saturday, 9:00 a.m. to 5:00 p.m., CT
Call or text: 1 (866) 450-7499
Fax: 1 (800) 694-1604
Canadian Consultant Care Center
Hours of operation: Monday through Friday, 8:00 a.m. to 7:00 p.m., CT
Telephone number: 1 (877) 766-7939
Fax number: 1 (877) 622-3620
How do I submit a support ticket?
Need CCC support? You can either call us or go to your Consultant Office and submit a ticket to receive a written response back from us. The phone number to the CC is in your Consultant Office in two locations. Under "Help Desk" in the menu on the left and in the dropdown (little green arrow) next to your name across the top.
To submit a ticket, watch this video https://www.loom.com/share/8bae770fa46c4af28834aac86b2e42b8
Click here to watch a quick video on walking through your back office account settings.
All about my Starter Kit
Sharing Norwex is easy with your Starter Kit! If you ordered the Starter Kit, everything you need to get started will be arriving in your kit! For the most current Starter Kit contents, visit This Month’s Files on The Resource (USA/CAN). Scroll down until you see the section titled “New Consultants” and you’ll see the most recent version of the Starter Kit.
Top Tip: Use the Party Cards to help guide your conversations as you get started!
When will I receive my Starter Kit?
If you ordered a Starter Kit, it will be shipped upon enrollment. The time frame for delivery is between 3 and 5 business days after your Norwex Consultant Application & Agreement is submitted.Â
Your Bright Start New Consultant Rewards Program offers three ways to earn your Starter Kit for FREE:
- Submit $1,000 in Personal Retail Sales within your first 30 days of being a Consultant,*
- Submit $2,000 within your first 60 days and you will earn your Starter Kit and also receive a $250 Shopping Spree, or
- Submit $2,000 within your first 90 days to earn your Kit for free.
*If you earn your Starter Kit in 30 days AND submit $2,000 in 60 days, you will get an additional $250 Shopping Spree.
If at least one of these sales targets is not met, after 90 days you will automatically be billed $200 plus tax for your Starter Kit. View all the details in the Bright Start New Consultant Rewards Program brochure.
Earning and Rewards
Earn your Bright Start Bonus Package after submitting $400 in Personal Retail Sales within just 15 days of becoming a Norwex Independent Consultant. This selection of products is valued at over $150!
As a new Norwex Independent Consultant you have several more opportunities to earn rewards in your first 90 days by sharing Norwex products and building your Team. These include:
- The Bright Start Bonus Package (mentioned above).
- Your Starter Kit FREE.
- Norwex Shopping Spree dollars for sales and Team Building to spend on Norwex products of your choice.
View all the details in the Bright Start New Consultant Rewards Program brochure.
Consultants receive a 35% Discount on Personal Retail Sales and product orders. You’re also able to qualify for bonuses, gifts and rewards. The possibilities are truly endless!
Consultant balances are processed to direct deposit all positive balances of more than $10 into your bank account on the 10th and 22nd days of each month.*
*Sales accumulated from the 1st through 15th are processed on or around the 15th and paid on the 22nd of each month.
*Sales accumulated from the 16th through 1st are processed on or around the 1st and paid on the 10th of each month.
Make sure to set up your bank account information through the Consultant Office so that you receive your deposits! Watch this quick video to learn how.
Party Questions
The Safe Haven 5 Set includes our top 5 products to help someone start reducing the use of harmful chemicals in their home. These 5 products are also included in the Starter Kit! Watch Norwex Safe Haven 5 Demo Videos to learn more.
There are two spots to find your Party Link. The first is under "Open Parties" on your Dashboard. Find your party and click on "Copy Party Link"
The second is to Log in to your Consultant Office then navigate to Parties & Orders > Review or Edit an Open Party. Under “Actions” click on the Office Suite Party Link icon which looks like an arrow.
https://vimeo.com/789124654/8c1649fedc
How do I place an order?
Placing orders is a breeze! Log in to your Consultant Office then navigate to Parties & Orders > Create a New Order. Select the type of order you’d like to start, and begin entering shipping information and adding items to the cart.
Customer – Ship Now—This is your go-to when placing orders for your Customers. These orders may be able to count toward a party! Become an Office Suite subscriber for this helpful benefit. https://vimeo.com/795495233/32f8d85e73
Shopping Spree —Take advantage of those Shopping Sprees you’ve earned and use this order type to pay for products with your Shopping Spree balance. https://vimeo.com/795496539/31c340e53c
Personal Business Supply —This creates an order just for you! Use this order type to place orders that include business supplies. https://vimeo.com/795495933/671684463e
Click here for a video tutorial on how to manage your party
https://www.loom.com/share/8a7b5b96e3f54a47830dec42b257aa2e
How do I place an order in an open party?
You’ve done most of the work already by creating the party! To add orders for your Host’s friends and family, log in to your Consultant Office and head to your "Open Parties" section on the Dashboard or navigate to Parties & Orders > Review or Edit an Open Party > Party Orders. Click on the Party Name to get into the party. Click “Next” until you get to the third tab, “Add Guests & Orders,” where you can begin entering your guest list and orders. Follow the steps below.
Enter the Guest name. If they were already in your Contacts, you will begin seeing their details in a box below the field as you type. Selecting this box will populate all other contact fields with details from their record.
If the guest is not a part of your Contacts, they can be soon! Finish entering all their details and use the “Save Guest” button.
Click the “Guest Order” button to start putting items in their cart. You will be asked to confirm the shipping address.
Start typing details for the item you wish to add into the “Item” field. You can enter the SKU/Item Number, Item Description or Price. When you see the item you want, click on it to make your selection.
Enter the quantity and click “Add.”
Once items are in the cart, you will see an option to enter a payment. If you do not want to add the payment now, you can add it on the “Pay for Orders” tab later.
Please note that the order will not be processed until you’re ready to submit the entire party. This means any payment information entered will not be processed until that time and will reflect “Pending Authorization.”
Continue through the tabs by clicking on the “Next” button or add a new order by clicking on the “Add New Guest” button.
If you’d like to place an order that processes right away while the party stays open and continues to grow, consider placing a "Customer Order - ship now" instead. These can be attached to an open party at the time they’re placed. You must be an Office Suite subscriber to take advantage of this benefit
How do I give a discount?
You can pay for an order for yourself with your earned discount or give a discount to one of your Customers. Watch this video explaining how to apply your earned discount to an order.
Video coming soon!
Flash Sales can be added to any order using the SKU/Item Number on the flyer or graphic. Since Flash Sales are available for a limited time only, we recommend placing these on orders that process immediately (Personal Supply and Customer), as the full party would need to be finalized and submitted before the Flash Sale ends. Once the Flash Sale ends, any carts that still have them in your Open Orders will not be able to process until they are removed.
Spend & Get offers can be added to Personal Supply, Party and Customer orders once the cart reaches the threshold amount. There will be an option above the “Item” field with an “Add” button. Spend & Get items are valid only from noon, CT, on the 1st day of the month until noon, CT, on the 1st day of the following month. If these remain in Open Orders, you will have to remove them before the order can be submitted.
How do I close a party?
Once your Host’s friends and family have finished shopping, it will be time to submit the party, which will close it. Log in to your Consultant Office and navigate to the Open Parties section on your Dashboard or go to Parties & Orders > Review or Edit an Open Party > Party Orders. Click on the Party Name to get into the party. Before going to the final tab, “Review & Submit Party,” make sure your Host is getting all they can earn.
Check to make sure a Booking was added. Getting a new party Booking can make or break your Host’s earnings; without it they will not earn free products from the fourth star of the Host/Referral Rewards program.
Did the Host or any of their guests join your Team? Don’t forget to submit their New Consultant ID so your Host can earn the extra credit from the fifth star of the Host/Referral Rewards program.
Add your Host’s order. This is where you can see all of the products your Host has earned. If you are not seeing products you feel they should have earned, this is an excellent place to catch it! Add any items the Host wants to order and use up all of that Host Discount!
Are all the orders being paid for? Not adding a payment can prevent your party from submitting.
Are all the orders shipping to the right address? All the orders will be displayed with the shipping details on the final tab, “Review & Submit Party.”
When you feel the party is complete, click the “Submit” button on the final tab. If you do not see the button, there may be payments missing.
Norwex Independent Consultants are not required to purchase or carry any amount of inventory of Norwex products. Norwex provides all Host/Referral Rewards at no cost to Consultants.
Great question! Refer to these two documents for ideas and âseedsâ to plant during your first events.
Changing a host name
Started a party with a mystery Host and need to change the name of the party? Watch this video on how to change the name of the Host on the party.
https://www.loom.com/share/04ec0ccc7c0a4b3292fad5105f0f7f70
Check The Resource monthly for additional Host/Referral Reward incentives.
Review an open order
You can start an order and leave it pending until you’re ready to submit it. Watch this video to walk you through an open order.
https://vimeo.com/802884347/ac83be0eae
How to pay for an order with your earned discount?
You can pay for an order for yourself with your earned discount or give a discount to one of your Customers. Watch this video explaining how to apply your earned discount to an order.
https://vimeo.com/795487822/db6daf8746
Click here for a quick tutorial video on different order types.
A guest order is an order within a party. The guest can choose to have their order shipped to the Host or directly to themselves. These orders are placed directly into a party by the Consultant. If the order is shipped to the Host, then the order won’t ship until the party is submitted.
A Customer order is an order that’s placed by the Consultant in their Norwex Consultant Office and can be a stand-alone or attached to a party. These orders are shipped immediately when submitted.
Web Orders are orders that are placed by the Customer on a Consultant’s public website and can be stand-alone or attached to a party. These orders are shipped immediately when submitted. As a Consultant you can attach these orders to a party if you have Office Suite within 72 hours from the time the order was submitted.
What to do when I'm unable to submit my Norwex Shopping Spree order?
If you’re trying to complete or submit a Shopping Spree order and the reflected balance is incorrect, go to your Consultant Office and click “Parties & Orders” then “Review or Edit All Other Orders”. This screen will reflect all orders that have been started but not completed. You’ll be able to delete all incomplete Shopping Spree orders so the funds can be released back to your Shopping Spree balance for use.
Can I move Web orders?
As an Office Suite subscriber, you can perform your own order move. Once logged into your Consultant Office, view the order invoice by going to "Parties & Orders" > “Order History” and clicking on the Customer or Web order placed. In the upper right corner of the invoice, the Order Move icon is next to the PDF icon. Click on the Order Move icon, and move your order to the correct open party.
How can I track a package?
Once logged into your Consultant Office, click on “Parties & Orders"” and then “Order History.” Once your Order History has appeared you can search for the order in question by placing the order number or name on the order in the search box. Once the order has generated, click on the order number or party ID. This will lead you inside the order and the tracking number will be located at the bottom right. Click the tracking number to receive the updated tracking information.
If the current tracking information reflects no movement of your order and the order is traveling, we recommend signing up for the text alert service via the shipper’s website. This prioritizes the package to get it moving within 3 to 4 days. If on the 4th day there’s still no movement, contact the Norwex Home Office to request that the order be reshipped. We ask that you allow the full 10 business days before contacting Norwex for a reshipment request.
Norwex terminology
- You are an Engaged Consultant when you submit $250 in Personal Retail Sales in a month. You are engaged for that month only.
- You are an Active Consultant when you maintain cumulative Personal Retail Sales of $250 or more within a rolling three-month calendar cycle.
- You are an Inactive Consultant when you maintain less than $250 in cumulative Personal Retail Sales within a rolling three-month calendar cycle. This is the default status until you place your first order of $250 or more. Being Inactive does not prevent you from receiving and placing orders, and you can continue to earn your 35% Retail Discount.
- You are a Dormant Consultant when you maintain less than $250 in cumulative Personal Retail Sales within a six-month rolling calendar cycle. As a Dormant Consultant, you would need to pay a $19.99 reactivation fee to place orders or earn your 35% Retail Discount. When you place that reactivation order, you will be assigned to Inactive status for a six-month period. Your six-month period starts in the month the reactivation order is placed.
- You are a Removed Consultant when you have $0 in cumulative Personal Retail Sales for twelve consecutive months, and you will be removed from the organization. Once you’re removed, you will have no right, title, claim or interest to your former Downline or to any commissions or bonuses from the sales generated by your former Downline following removal.
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